MANAGER CUSTOMER SERVICE & DISPATCH CEM/AGG

We are looking for talented people like you to join us! With your skills and passion, we have the necessary tools to realize our vision and engagement to sustainable development. This is our absolute priority! We consider the fight against climate change to be essential, and we are determined to lead our industry towards carbon neutrality.

At Heidelberg Materials, we are guided by core values such as authenticity, curiosity, commitment and collaboration. We believe in diversity, both in terms of people and ideas. We actively work to create an environment where everyone can flourish and contribute to our collective success. Join us on an exciting journey of growth and shaping the future of our organization! We prioritize your development while fostering a healthy work-life balance.

Heidelberg Materials Benelux is currently looking for a committed

MANAGER CUSTOMER SERVICE & DISPATCH CEM/AGG

to join the team at our headquarters located in Braine-l'Alleud (BE) or Den Bosch (NL).

Your tasks & responsibilities:

As our Manager Customer Service & Dispatch, you ensure the best customer experience while maintaining the lowest logistics costs possible.  Your main tasks will be:

• Leading and Coordinating Team Activities: Oversee and organize the Customer Service and Dispatch teams within the Benelux (BENE) region, ensuring clear communication and effective coordination with other departments. Drive team motivation and create a positive working atmosphere.
• Managing Customer Service & Dispatch Operations: Oversee order processing and dispatch of cement and aggregates to meet customer needs in terms of quality, quantity, and timeliness. Handle customer complaints and ensure high levels of customer satisfaction.
• Talent Development: Recruit, train, and develop team members, fostering a culture of continuous improvement. Conduct regular appraisals and provide coaching to ensure high performance and sustained service levels.
• Internal Collaboration: Work closely with Sales, Production, Quality, and other departments to support smooth operational flow and customer satisfaction.
• Optimizing Inventory and Data Management: Collaborate with production plants to maintain optimal stock levels and ensure data accuracy in SAP for logistics, deliveries, and orders.
• Driving Continuous Improvement: Identify opportunities for enhancing internal processes, aligning with evolving regulatory requirements, and actively leading change initiatives within the Customer Service & Dispatch organization.

Your profile: 

What do we expect from our Manager Customer Service & Dispatch? 

• You have a Bachelor's degree with a relevant work experience or Master’s degree.
• You have minimum 5-10 years experience in supply chain or customer service management, with proven experience in team leadership, project management, and strategy implementation. 
• You are Trilingual in Dutch, French, and English.
• You can show strong leadership, communication, and change management skills, with the ability to balance operational tasks and strategic thinking. 
• You are resilient to stress, efficient in time management, and adaptable to change.
• You have an-depth knowledge of logistics processes, SAP systems, and data management practices.

Our offer: 

• You enjoy an attractive remuneration package, supplemented with a series of fringe benefits. 
• You are part of an economically healthy and commercially strong company, a leading global player.
• You work in an inspiring and challenging environment with room for initiative and growth.
• We work together to achieve an optimal balance between work and private life.
• We will provide you with excellent support, helping you to reach your full potential through training programs and talent development plans.

Heidelberg Materials is one of the world's largest integrated manufacturers of construction materials & solutions. With leading market positions in cement, aggregates and concrete, we are represented by +2.200 employees on 80 locations in Belgium and the Netherlands.

Ready to embark on this adventure with us? 

Click on the button below to apply now!

At Heidelberg Materials Benelux, we support an inclusive working environment, where diversity is an asset and your individuality contributes fully to our collective success.